More information on further premium features on demand and additional users can be found on the Drooms FLEX page: https://drooms.com/flex
* For currencies selected as USD $, GBP £ or CHF, the indicative price is shown when making the purchase.
You can contact our support team for technical support every day of the week 24/7/365 via the following e-mail address: support@drooms.com. For an in depth training, you can book a training session with our support team.
Please note that we charge €9,90 per user/month for each additional feature added.
No, once you have purchased additional feature(s), it is not possible to remove or exchange them.
The minimum number of user licenses is 10 and the maximum number that can be purchased per order in the same checkout process is 100.
Please visit our website www.drooms.com and click on the 'FLEX Account' link at the top right. After signing in, switch to the 'Account' tab. The
data room tile for your Drooms FLEX data room shows, how many unused user licenses are left.
Yes,
you can downgrade the user licenses to the minimum mandatory amount of
10. However, they first need to be removed from the data room. It is
important to note that if you downgrade the user licenses during the
current billing month, the change will apply immediately, but only the
upcoming invoice will be reduced.
Please visit our website www.drooms.com and click on the 'FLEX Account' link at the top right. After signing in, switch to the 'Account' tab. The
data room tile for your Drooms Free trial data room will show a button
‘Upgrade to FLEX’. Click on this button to open a window with the upgrade options.
Click on ‘Buy now’ to upgrade your free trial data room to a Drooms FLEX data room. Customise your data room and then proceed to the checkout. All the
data uploaded in the free room will still be available in the upgraded
data room. Please make sure you do not book an entirely new data room if
you want to keep the data.
Alternatively, you can also upgrade your free room by clicking on the 'Upgrade to paid' link on the special shopping tile displayed on the Drooms Home page with the data room selection. You will then be redirected to your Drooms FLEX account to finish the corresponding order and check-out process.
Yes.
Upgrading the free room is still possible up to 4 weeks after the trial
period has ended. After that the data room is deleted.
No,
we do not initiate a refund when you downgrade the number of user
licenses’ you have. This holds true even when the user licenses are
downgraded on the same day they are bought.
Downgrading
user licenses will affect the amount paid on a monthly basis. Blocking
users only affects the access granted to the data room. This means, you
will still be charged for the blocked (temporarily restricted) users. To
enable a downgrade of user licenses however, you must not only block, but delete users first, if more user licenses are currently used than you want to pay for i the future. For
more information please refer to the Drooms FLEX Terms & Conditions
of Contract.