Drooms FLEX data room customers are billed monthly, on the same day, for recurring payments. For instance, if you ordered a room on the 25th of May, you would receive the next bill on the 25th of June at 00:00h. Only in special cases, such as if you ordered a room on 31st of the month, would you be billed on the 30th during months containing 30 days.

No, the currency which is chosen during the very first check-out process is set up as the default currency for any payments made. The currency depends on the billing address’s country.

Currently, we support card payments for Mastercard, Visa and PayPal. Additionally, local payment methods are available, such as Sofort-Überweisung and SEPA-Lastschrift in Germany, and iDEAL in the Netherlands. The availability of these payment methods depends upon the country where your company is registered.

The default payment method is marked as ‘default’. You can, at any time, add a new payment method and mark it as ‘default’. If there is only one payment method, it will be the default one. Managing payment methods can be done on your Drooms FLEX account ‘Settings’ page. If the first or new default payment method is saved as a credit card, the customer might have to verify his/her identity using a 3D security process.

Every e-commerce business offering a credit card payment option has to implement 3D security. It is basically just a Two-Factor Authentication process requiring the entering of a code sent via SMS by the customer's bank.

Yes, you can do this by selecting the option available under ‘More’ on the payment method tile, which you can find on your Drooms FLEX account ‘Settings’ page. This is only possible if it is not the default payment method. If you want to delete a default payment method, first set another payment method as ‘default’.

If a recurring payment fails for any reason, we automatically close your Drooms FLEX data room immediately. If this happens, you will be informed by email regarding the next steps to take to settle the payment. Once the payment method issue is resolved, please retry making the payment by clicking ‘Retry’ on the ‘Billing’ page. If the data room is not paid within one month after the recurring payment fails, the data room will be archived/deleted permanently.

The billing page is only available to the data room owner. Sign in to your Drooms FLEX account and switch to the ‘Billing’ page. There you can access PDF and Excel sheet versions of the billing history from the 1st day to the last invoice billed.

Sign in to your Drooms FLEX account and open the 'Account' page. You can find the next billing date at the bottom of your Drooms FLEX data room tile.

Yes, sign in to your Drooms FLEX account and open the Payment Settings page, which you can find when in the drop-down menu that opens, when you click on the User icon in the top navigation bar. Click on ‘Edit’ for the payment method and select ‘Edit billing address’. Do not forget to save your changes!