Q&A Setup (Basic)

Q&A Setup (Basic)

Key steps:

1.       Go to the "Q&A" button on the left side.

2.       Select the steps for question and answer

3.       Click on "Save and continue configuration"

4.       Step 1 - Create and link teams: Drag and drop the desired users (groups) onto the question and answer side.

5.       Step 2 - Assign index points:  Assign the index points to the answer team under point 2 by dragging and dropping them onto the index points.

6.       Step 3 - Edit settings:  Make settings for the teams, such as access and exclusion date, question limit, and visibility within the team.

7.       Slso define on the answer page who can see questions and questioners and who can create FAQs.

8.       Save the configuration.

9.       Click on "Activate" to start the Q&A.

Precautionary measures:

·       Once the Q&A has been activated, the basic steps can no longer be changed.

·       Make sure that the assignment of teams to index points is done correctly.

Tips for efficiency:

·       Drag teams flexibly to the question or answer sides.

·       The team settings can be edited at any time and additional users can be added.

·       Use the option to create FAQs to answer recurring questions.


By following these steps, you can effectively configure a Q&A system and provide teams with a structured way to ask and answer questions.

 

    • Related Articles

    • Q&A Setup (Advanced)

      SOP: Setting up a Q&A with several question teams and answer teams Objective: To set up a Q&A system where multiple question teams and answer teams are selected and configured to efficiently handle questions and provide answers. Key steps: 1. Go to ...

    • Q&A Setup incl. Distribution

      SOP: Configuration of Q&A teams Objective: To perform the configuration of question and answer teams for Q&A sessions to ensure efficient distribution of questions and answers. Key steps: 1. Start configuration: · Go to the configuration page and ...

    • Uploading files via e-mail

      You can send files, which you encounter during your daily work, simply as e-mail attachments to the Drooms data room 'Inbox' folder, without having to start Drooms each time. When you visit your data room the next time, you can move the files from ...

    • Editing groups and users

      While many functionalities needed for managing groups and users can be directly accessed via the Users section's context menu, there are a few, which are also alternatively, or even only, provided on the Group Details and User Details overviews. ...