Q&A Setup (Basic)

Q&A Setup (Basic)

Key steps:

1.       Go to the "Q&A" button on the left side.

2.       Select the steps for question and answer

3.       Click on "Save and continue configuration"

4.       Step 1 - Create and link teams: Drag and drop the desired users (groups) onto the question and answer side.

5.       Step 2 - Assign index points:  Assign the index points to the answer team under point 2 by dragging and dropping them onto the index points.

6.       Step 3 - Edit settings:  Make settings for the teams, such as access and exclusion date, question limit, and visibility within the team.

7.       Slso define on the answer page who can see questions and questioners and who can create FAQs.

8.       Save the configuration.

9.       Click on "Activate" to start the Q&A.

Precautionary measures:

·       Once the Q&A has been activated, the basic steps can no longer be changed.

·       Make sure that the assignment of teams to index points is done correctly.

Tips for efficiency:

·       Drag teams flexibly to the question or answer sides.

·       The team settings can be edited at any time and additional users can be added.

·       Use the option to create FAQs to answer recurring questions.


By following these steps, you can effectively configure a Q&A system and provide teams with a structured way to ask and answer questions.

 

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