Retrying failed Drooms FLEX payments
If a recurring payment fails for any reason, your Drooms FLEX data room will be automatically closed. If this happens, you will be informed by email regarding the next steps to take.
- Before you retry a failed payment, please settle your payment issues with your bank and payment provider first, and also check your payment method for your Drooms account, and update it, or define a new one, if needed.
- To update your payment method, either visit our website www.drooms.com to click on the link 'FLEX account' at the top right, sign in to the
Drooms Shop with your Drooms credentials, and switch to the tab
'Settings', or simply open in your browser the following page: shop.drooms.com/settings and sign in.
- Once you have settled the payment issues and made sure to have a valid payment method defined, switch to the tab 'Billing' in the Drooms FLEX online shop, if you are already signed in there.
- Otherwise, either visit our website www.drooms.com to click on the link 'FLEX account' at the top right, sign in to the
Drooms Shop with your Drooms credentials, and switch to the tab
'Billing', or simply open in your browser the following page: shop.drooms.com/billing and sign in.
- The Billings page lists all invoices, successful as well as failed ones. Click on ‘Retry’ to retry the particular payment that failed.
- If your payment method is valid and the failed payment can now be successfully deducted, your Drooms FLEX data room will be instantly opened again, and the monthly subscriptions will continue as usual.
Please note that we do not issue a refund for the time you were not able to access your data room.
If the data room is not paid within one month after the recurring payment fails, the data room will be archived/deleted permanently.
Related Articles
Billing & Payment Drooms FLEX
What is the subscription period for Drooms FLEX data rooms? Drooms FLEX data room customers are billed monthly, on the same day, for recurring payments. For instance, if you ordered a room on the 25th of May, you would receive the next bill on the ...User Registration Drooms FLEX
How can I create a user account and order a Drooms FLEX data room? To create a Drooms user account please visit our website www.drooms.com and click on the 'FLEX Account' link at the top right. You will be directed to a Sign in page. Please then ...Changing Drooms FLEX ownership
To change the owner of your Drooms FLEX data room, proceed as follows: The future owner must be either an already invited and active user of your data room, or sign up and register with Drooms first. To register he/she should visit our website ...About Drooms FLEX
What is Drooms FLEX? Drooms FLEX is the ready-to-go, self-administered data room solution for straightforward transactions, fundraising, or simple and secure storage of documentation. The Drooms FLEX online shop with transparent, clear conditions, ...Adding Drooms FLEX features
The Drooms FLEX basic subscription fee of €17,90* per user/month already includes many useful data room functionalities and features. However, if you want to further customise your data room, you can add one or more of the following premium on-demand ...